State Farm® Insurance Agent Quentin Franklin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bruce James II
September 26, 2024
"Mathew made obtaining new Home and Auto insurance an absolutely seamless process. I received coverage within a few hours. Additionally, the Home and Auto insurance bundle is padded with savings. You will not be disappointed!"
Evelyn Young
September 16, 2024
"Matthew customer service is excellent, always kind & helpful. Thank You Matthew Evelyn Young 9/16/24💜"
"Evelyn, it's been a pleasure helping you with your auto insurance over the years and thanks so much for being a longtime customer with my agency. Matthew loves to help people and what he does comes naturally to him."
Stefanie Zaenker
September 13, 2024
"Great experience so far! Matthew is awesome to work with. Fast, efficient, knowledgeable and friendly."
"Thanks Stefanie for allowing my agency to help with your auto insurance. Matthew loves to help people and makes them feel like they are family. I appreciate your support and wish you a great rest of your week."
E.J. Roberts
August 21, 2024
"Quentin and his team are fabulous. I was able to have answers to my questions and start my coverage immediately. Great way to do business."
"It was a pleasure helping you EJ with your home, auto and life insurance. Welcome to our agency and please let me know if you ever need anything. Have a great weekend!"
Derrick Jones
June 14, 2024
"Really enjoy talking to Jazmyn !! She makes sure I understand everything, send reminders, call backs, that's leans alot to a old Man like myself ! Lol"
"Thanks Derrick and I’m glad that Jazmyn was able to help you with your home and auto insurance. She is great with the little details and wants to make sure you have everything you need. I appreciate your business and have a great rest of your day."
Shelonda Payton
June 5, 2024
"Working with Mykah regarding a relocation was an easy process. She was really efficient and got the transaction completed timely!"
"Thanks Shelonda. I’m glad that Mykah was able to help you with the transfer of auto insurance as a result of a relocation. I appreciate your help and support. Good luck and I wish you the very best. Have a great rest of your week."
Brittany Patterson
March 28, 2024
"Great customer service!! I have been a client since 2014 with various life changes. This firm has always been helpful and informative."
"Good morning Brittany. It’s been a pleasure helping you and your family over the years with your auto, home and life policies. We truly appreciate you and your support! Have a great rest of your week."
Tara Moyet
March 26, 2024
"Matthew was excellent! He was attentive, rapid and clear in his responses and provided great follow-up and customer service. Highly recommend Matthew for all your insurance needs! Thank you Matthew!"
"Thanks Tara. We truly appreciate you and Ricardo over the years. I can’t believe your daughter is driving now and I’m glad that Matthew was able to get a good rate on the insurance for her car. Please tell Ricardo we said hello."
Jim Georgia
March 26, 2024
"Matthew did a great job of quickly getting me a quote for homeowners insurance that took advantage of bundle discounts and claim history to arrive at a low rate."
"Good morning Jim. I’m glad that Matthew was able to help you with your home insurance policy at a good price for you. Thanks again for your support and good luck with your move. "
Breauna Dorelus
November 30, 2023
"I needed to receive business insurance for an event and Quentin was able to complete it in such a timely manner! He was clear, to the point, friendly and got me exactly what I needed. I can always call on them and know they will be professional, and take real assessment of my needs! Thank you so much!"
"Thanks Breauna. It was a pleasure helping you with your business insurance. Wishing you and your business a successful journey. Thanks again for all of your support. Have a great rest of your week."
Justin Fullwood
November 29, 2023
"Duane Kruse, has been very awesome!! He helped me as a young man… understand my first insurance plan very well. I would highly recommend him every time.. Please contact, Duane Kruse Great Guy!"
"Thanks Justin. I’m glad that Duane was able to help you with your auto and life insurance. Duane is a great guy and he truly wants to help educate people on insurance. Welcome aboard!"
Mariana Lucio
October 25, 2023
"I had the pleasure of speaking with Duane Kruse. I called randomly and he was able to pick up and fit me in right away! He explained everything to me in detail and was so friendly!! Cracked many jokes which made me feel so comfortable and safe to ask any questions. Highly recommend speaking with Duane, he’ll make your experience so much fun!"
"Good afternoon Mariana. Thanks so much for allowing our agency to help you with your renters insurance. Duane is always making it fun in our office as well and I’m glad you enjoyed your experience with him. Take care and let us know if you need anything else. Have a great rest of your day."
Zach Sloan
October 20, 2023
"Just signed up for a renter’s policy over the phone with Duane. Super helpful and informative and also really friendly and made sure everything in the policy was setup the way I needed. I highly recommend calling Duane if you’re interested in setting anything up with Sate Farm!"
"Thanks Zach for your review and your support. I’m glad that Duane was able to help you with your renters insurance and welcome to the Quentin Franklin Agency with State Farm in Midtown. Have a great weekend."
TaQuanya Howard
September 25, 2023
"Matthew Ferguson was awesome. He answer all my questions and was just so welcoming. I was actually shopping around but his attitude and knowledge made me say.. State Farm is where I want to be. We need more associates like him. Matthew now have me talk about about State Farm to my family friends and co workers. Thank you again and keep up the good work."
"Hello TaQuanya. I’m so glad that you had a great experience with Matthew as he is an asset to our agency. Welcome aboard and we appreciate you allowing us to help with your auto and renters insurance. Have a great rest of your day."
Liz Lit
August 23, 2023
"Fast and courteous service!"
"Hello Maria and thanks so much for your review. It’s been an honor helping you and Mark over the years with your home and auto insurance. You guys have been long time customers and I appreciate your support. Have a great rest of your week."
Eleanor Lindsey
July 31, 2023
"Quentin and Debbie Franklin of this State Farm Agency are such a powerhouse. Our daughter needed insurance for her apartment. They helped meet our needs efficiently and conveniently. Cost was fair. Spelman/Morehouse/Clark parents, I highly recommend them for your student insurance needs. I know it's insurance but their personalities and genuine caring nature, make it painless. You hang up or leave this insurance agency feeling like they are family. Thank you for all your help! We appreciate you."
"Thanks Eleanor and it was a pleasure speaking with you today as well as helping your daughter with her renters insurance. We appreciate all of your support and welcome you to our family. We look forward to meeting you the next time you are in town. Take care and have a great rest of your week."
Scott G
July 29, 2023
"Quentin Franklin and his crew have been my agent since I moved to Atlanta in 2007. They have not only provided exceptional service when needed, Quentin himself was there when to provide information and support regarding all types of insurance products... some outside of his agency... when my family was faced with a terminal illness. He and his agencies support has been priceless and I could not recommend them enough."
"Good morning Scott. It’s been a pleasure to help you over the years with your auto and home insurance. You are truly like family and I appreciate your support and friendship over the years. You know that I am here whenever you need me. Take care and have a great rest of your week."
Trena Brown
April 22, 2023
"I had a great interaction with Mr. Duane who prepared and sold me my life insurance policy. His professionalism and kindness was great. I would refer my family and friends to him for a consultation and/or a policy. Thank you Mr. Duane for your time and expertise."
"Thanks Trena. We appreciate your support and business over the years. I’m glad that Duane was able to help you with your life insurance. I hope all is well with you and your family. Take care."
Calvin Jackson
January 31, 2023
"Awesome experience working with Quentin. I have been a customer for over ten years and he and his staff have always been professional and quick to solve any problems. Customer service is top notch."
"Thanks Calvin and it’s been a pleasure helping you and Clawrence with your home and auto insurance over the years. Thanks again for trusting in my agency. Have a great rest of your week."
A L
September 19, 2022
"A friend of mine recommended Quentin Franklin's State Farm Agency for obtaining a renters policy and a personal articles policy (for my arts and valuables). Quentin and Debbie put me in touch with a knowledgeable appraiser who appraised my art and valuables and then we coordinated in writing these items up in a policy. The whole multi-step process went smoothly with good communication and follow-up. Very knowledgeable, courteous, caring people taking good care of their customers, like myself. I highly recommend this agency and Quentin and Debbie personally. Great agency."
"Thanks A L. Debbie enjoyed helping you with your renters and personal articles policy. I’m glad the process went smoothly for you and we appreciate your support. Please let us know if you need anything else and have a great rest of your week."
Chris Hinton-Lee
September 17, 2022
"Quentin Franklin deserves all the five star ratings he gets. He bends over backwards to meet (and/or exceed) the needs of his prospective customers. I am new to State Farm. I had to leave another carrier when it became clear to me that the other carrier (agent) was not well-versed in HO-6 condo policies. My condominium recently suffered an unfortunate water loss event, and it was State Farm that showed superior follow-through during the claims process, compared to the other carriers. While I was not personally affected by said water event, I spoke to my neighbors on lower floors, who were. And it was unanimous among the affected residents, that State Farm handled their business of claims the best. Let's face it, you want a company, who will be there when you need them, and this recent water event has served to "lay bare" what these companies are made of...it has separated the men from the boys, so to speak. And since State Farm showed the best responsiveness as a company, I set out to find the best State Farm agent (knowledgeable about HO-6 policies) in my area. Quentin Franklin kept rising to the top of my research based on his customer reviews. After settling on a handful of the top agents, I sent each an email and Quentin was among the first to respond (that same night, after business hours!). We spoke the next day, and I haven't looked back. Although Quentin has other able-bodied staffers (who were also mentioned in reviews - Matthew and Cynthia), he stayed with me throughout this process, patiently answering all my dumb questions, and advising me on ways to save money. Quentin did all the back-and-forth communicating and he wrote the policies, himself. I ended up transferring my two vehicles and three properties, including a rental property to Quentin Franklin State Farm. And since Quentin found every conceivable discount I could qualify for, the overall premium was lower than it had been, spread out over three carriers. I can now rest easy, knowing I am in good hands and properly covered in the event we have another mishap. I feel that Quentin and State Farm Corporate will come to my rescue when/if the time comes, and there's no better assurance from "insurance" than that!"
"Thanks Ms. Hinton-Lee. It was a pleasure helping you with your condos and auto insurance policies. All of your questions were valid questions and that’s why we are here to help you in any and every way. Glad your experience was a positive one and I look forward to working with you going forward. I really appreciate your review!"
Amir
August 24, 2022
"I was shopping around for months trying to find affordable motorcycle insurance, Cynthia was able to help me out finally! She went above and beyond and even explained why motorcycle insurance can vary based on type etc. ☺️"
"Thanks Amir. I’m glad that Cynthia was able to help you with your motorcycle insurance. She’s a great asset to our agency. We appreciate your business and have a great rest of your day!"
Daniela Saucedo
August 23, 2022
"This office staff is amazing specifically Cynthia, always so sweet and very helpful, she makes getting quotes so easy!! Definitely recommend this office."
"Thanks Daniela. Cynthia loves to help our customers and has been an asset to our agency. We appreciate your support and let us know if you if you have any insurance questions. Have a great rest of your day."
Deborah Thaler
August 15, 2022
"Easy, excellent customer service. Every agent I've worked with at the Quentin Franklin firm has been helpful, polite and efficient. A pleasure to work with."
"Thanks Deborah. Glad you had a great experience with our office as we strive to make sure we take care of our customers. Have a great rest of your week."
Mario Sanchez
August 11, 2022
"Buen servicio y hablan español 👍"
"Thanks Mario and Cynthia is able to help with any of our Spanish speaking customers now. We appreciate you and so have a great rest of your day."