State Farm® Insurance Agent Quentin Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
kennedy kindred
February 27, 2026
4
out of
5
rating by kennedy kindred
"The person who originally set me up was great. (Malcolm) Although, it slip my mind what was discussed. I called to get my own insurance, yk young lady tryna get her own shiii. I called in for changes, tryna get my original rep that set me up fired.- He did great, no concerns nor issues. The lady that did help me was great, the tone ehh, but don’t get my original help/agent fired, cause the customer( being me) mistakes or forgot!"
E Hanna
February 24, 2026
5
out of
5
rating by E Hanna
"Kelsey was wonderful and would recommend to anyone!! Look forward to working with her"
will wisneski
February 20, 2026
5
out of
5
rating by will wisneski
"Matthew was a great help, I highly recommend consulting him for any of your needs."
We responded:
"Will, Thank you for the review! Matthew is an amazing asset and we’re so blessed to have him on our team! We’re pleased you had such a great experience overall! "
gray york
February 19, 2026
5
out of
5
rating by gray york
"Great customer service. Matthew made the process simple and easy."
We responded:
"Gray, Thank you for the wonderful review! Matthew’s passion to serve others is top notch! "
Brandon Todd
February 19, 2026
5
out of
5
rating by Brandon Todd
"Malcolm gave me one of the best customer services experiences ever and introduced me to ways to save. He went over my plan twice to make sure everything was nice. Highly recommend this agency if you’re looking for some good help."
We responded:
"Brandon, Thank You for the incredible review! Malcolm is excited to provide our customers with knowledge so they can truly make the best decision on a policy that fits their life best. His passion shines through and we appreciate you taking the time to give him a shoutout! Thank you! "
keith butler
February 14, 2026
5
out of
5
rating by keith butler
"I've been speaking with Malcolm Caldwell and he had me sold after just 15min of our conversation not only because of the service offered but because of the professionalism and the personality that he possesses, it was a truly pleasure to have him as an agent....plus I believe he's my cousin Larry 🧐."
We responded:
"Keith, Thank You! Malcolm is INCREDIBLE! Professional, kind, super knowledgeable, and he’s fun! We’re thrilled you had such a wonderful experience with him - we’re always here for any of your needs! Send your friends Malcolm’s way and we promise to impress them too :) "
Darnell Howard (DHowardonDrums)
February 12, 2026
5
out of
5
rating by Darnell Howard (DHowardonDrums)
"Malcom was amazing. Very friendly and knowledgeable. He helped me get the best quote possible. Great customer service goes along way and Malcom nailed it !"
We responded:
"Darnell, thanks for the fantastic review! Malcolm prides himself on providing the absolute BEST customer service while sharing a wealth of knowledge with our customers! Never hesitate to reach out, always here to help. "
Jared Davis
February 9, 2026
5
out of
5
rating by Jared Davis
"Sade Ashekun was super helpful in helping me quickly and easily add auto to my renters policy!"
We responded:
"Jared, thank you for leaving Sade a review! She excels at taking care of our customers and we’re delighted she was able to quickly and easily help you! "
thad thackerIII
February 3, 2026
5
out of
5
rating by thad thackerIII
"Saved $70 a month and Malcom was amazingly charming 😏🤓"
We responded:
"Thad, Thank you for the awesome review! We adore Malcolm around here and love that he took such wonderful care of you! "
Michael Snyder
January 29, 2026
5
out of
5
rating by Michael Snyder
"Very professional and courteous staff. Communication is excellent. Sade and Malcolm have been very helpful in helping me."
We responded:
"Michael, thank you for taking the time to brag on the amazing team we have! We may be a bit partial, but we’re convinced they’re the absolute BEST! Top notch customer service, excellent communication, and educating our awesome customers like you is truly what motivates us daily! Thanks for being a 5 ⭐️ customer Michael! "
Michael Wootson
January 5, 2026
5
out of
5
rating by Michael Wootson
"Great customer service and he provide excellent service and gave great suggestions on other services I needed. Thanks"
We responded:
"Michael, thank you for the great feedback! Taking care of our customers brings our team pure joy! Have a great 2026! "
Hanako Audrey MB
December 30, 2025
5
out of
5
rating by Hanako Audrey MB
"Malcom was incredibly helpful and gave us a great quote and deal. He explained all our options thoroughly to make sure my family and I were getting the best price and coverage. He was incredibly patient, helped set everything up, and was quick to respond to us! Thank you so much!"
We responded:
"Hanako, thank you for the kind words and great feedback on Malcolm! He is an all-star in the office and is so passionate about not only helping others but truly educating them. He is a great asset to our team. Cheers to 2026!"
Bala Alagarsamy
December 24, 2025
5
out of
5
rating by Bala Alagarsamy
"Matthew was great to work. He was quick to respond by all communication channels and explain the available options."
We responded:
"Bala, thank you for taking the time to leave such a wonderful review! Matthew is an outstanding team member that takes pride in educating our customers and delivering top notch service. Happy Holidays! "
Manu Heart
December 19, 2025
5
out of
5
rating by Manu Heart
"Debbie is so extra special and such a help. Top notch customer service and warm and gentle. I love to just call cause she gives inspiration she is a jewel at state farm. I would recommend someone because of Debbie."
We responded:
"Manu, Thank you for such a wonderful review. Debbie truly has a servant heart for helping others and she really is a jewel in our office. We are very grateful for her and all she does for our team and customers. We wish you the Happiest of Holidays! "
Sean Baik
December 18, 2025
5
out of
5
rating by Sean Baik
"Malcolm has been incredibly helpful and kind in setting up my renters and auto insurance. Even when I was overseas, he made sure I was getting all the possible help I needed. He walked me through the individual items on the plans so I could make well informed decisions. Super warm and responsive team!"
We responded:
"Sean, we are thrilled to hear you had such a great experience with Malcolm! He strives to go above and beyond for our customers while providing them with a wealth of information. Happy Holidays! "
Quay Holiday
December 12, 2025
5
out of
5
rating by Quay Holiday
"If you are looking for an insurance agent that takes the time to get too know you personally and is always friendly, hard working, and will make you a priority; Quentin Franklin is your Agent. His staff is very knowledgeable, patient, and do what’s right to try and get you the most affordable rates. Matthew there is AMAZING‼️ Ask for him 🤗"
We responded:
"Thank you so much for the wonderful review. We are thrilled to hear that Quentin and the team made such a positive impression. Matthew will be smiling here to Ear from all the praise! It’s our goal to always provide personalized, friendly service, while finding the best rates for our customers. We truly appreciate your kind words. Happy Holidays! "
Brian Rha
December 12, 2025
5
out of
5
rating by Brian Rha
"Received great customer service by phone from Sade."
We responded:
"Brian,
Thank you for taking the time to leave a review! Sade is a vital part of our team here at Quentin Franklin State Farm and often the voice you hear on the phone. Our office appreciates your support and we wish you the happiest of holidays this season. "
Kaitlin McD.
December 2, 2025
5
out of
5
rating by Kaitlin McD.
"Sade was so helpful in helping me search through all my options and find the best rate after moving to Georgia from Texas. It was easy, quick, and painless :) The ease and peace of mind is worth its weight in gold."
We responded:
"Hello Kaitlin and thanks for your review. I’m glad that Sade was able to make your insurance transfer a smooth process for you. Welcome to Atlanta and we look forward to helping you with your insurance needs. Have a great rest of your day."
I S
October 23, 2025
5
out of
5
rating by I S
"If I could give 10 stars out of 5 I would.
Always amazing service and communication. The entire team is phenomenal!!!!"
We responded:
"Thanks so much for your review Isaac! It’s always a pleasure to help you with your business insurance and I’m glad that it is doing well. We pride ourselves in providing amazing service to our customers. Take care and have a great weekend."
Winsome Chang
October 14, 2025
5
out of
5
rating by Winsome Chang
"Great service, very professional. Malcolm had all the details and explanations I needed. Called him several times to discuss insurance. Right on point. Would recommend this Agent and his staff to all my friends. My friend gave me high praises. So I called. One call that’s all."
We responded:
"Hello Winsome and thanks for trusting my agency to help you with your home and auto insurance. Malcolm is passionate about helping people and really cares about providing great customer service. Thanks for your review and have a great rest of your week."
huel clements
October 8, 2025
5
out of
5
rating by huel clements
"Over 25+ years of support …great service!"
We responded:
"Good afternoon Huel. I truly appreciate your business and support over the years. I’m glad that my agency was able to help you with your auto and renters insurance. Good luck with your future endeavors and take care."
Piedad Mejia
October 2, 2025
5
out of
5
rating by Piedad Mejia
"Sade very professional Excellent explain everything anything any concerns about your policy ask SADE"
We responded:
"Hello Piedad and I appreciate your review. Sade loves to help educate people about insurance and how important it is. Thanks for allowing us to help you with your auto insurance needs. Take care and enjoy the rest of your day."
Juan Mejia
October 2, 2025
5
out of
5
rating by Juan Mejia
"Excellent very professional explain everything"
We responded:
"Hello Juan and thanks so much for your review. I’m glad that we were able to help you with your auto insurance. We appreciate your business and support. Have a great rest of your week."
Mohamad Kh
September 25, 2025
5
out of
5
rating by Mohamad Kh
"Sade is Great"
We responded:
"Thanks so much for your review. Sade loves to help people and I’m glad that she was able to help you with your auto insurance. Take care."
ColonySquare Atlanta
September 19, 2025
5
out of
5
rating by ColonySquare Atlanta
"Debbie was so helpful and assisted me with a very last minute request. Much appreciated!!
Ronald B"
We responded:
"Thanks so much for your review and I’m glad that Debbie was able to help you with your business insurance. Have a great rest of your week!"