State Farm® Insurance Agent Quentin Franklin

"Matthew customer service is excellent, always kind & helpful. Thank You Matthew Evelyn Young 9/16/24💜"

"Quentin has incredible customer service! He helped me get renters insurance, made sure all my questions were answered and made me feel confident! He is amazing!"

"Mathew made obtaining new Home and Auto insurance an absolutely seamless process. I received coverage within a few hours. Additionally, the Home and Auto insurance bundle is padded with savings. You will not be disappointed!"

"Great experience so far! Matthew is awesome to work with. Fast, efficient, knowledgeable and friendly."

"Quentin and his team are fabulous. I was able to have answers to my questions and start my coverage immediately. Great way to do business."

"Really enjoy talking to Jazmyn !! She makes sure I understand everything, send reminders, call backs, that's leans alot to a old Man like myself ! Lol"

"Working with Mykah regarding a relocation was an easy process. She was really efficient and got the transaction completed timely!"

"Great customer service!! I have been a client since 2014 with various life changes. This firm has always been helpful and informative."

"Matthew was excellent! He was attentive, rapid and clear in his responses and provided great follow-up and customer service. Highly recommend Matthew for all your insurance needs! Thank you Matthew!"

"Matthew did a great job of quickly getting me a quote for homeowners insurance that took advantage of bundle discounts and claim history to arrive at a low rate."

"I needed to receive business insurance for an event and Quentin was able to complete it in such a timely manner! He was clear, to the point, friendly and got me exactly what I needed. I can always call on them and know they will be professional, and take real assessment of my needs! Thank you so much!"

"Duane Kruse, has been very awesome!! He helped me as a young man… understand my first insurance plan very well. I would highly recommend him every time.. Please contact, Duane Kruse Great Guy!"

"I had the pleasure of speaking with Duane Kruse. I called randomly and he was able to pick up and fit me in right away! He explained everything to me in detail and was so friendly!! Cracked many jokes which made me feel so comfortable and safe to ask any questions. Highly recommend speaking with Duane, he’ll make your experience so much fun!"

"Just signed up for a renter’s policy over the phone with Duane. Super helpful and informative and also really friendly and made sure everything in the policy was setup the way I needed. I highly recommend calling Duane if you’re interested in setting anything up with Sate Farm!"

"Matthew Ferguson was awesome. He answer all my questions and was just so welcoming. I was actually shopping around but his attitude and knowledge made me say.. State Farm is where I want to be. We need more associates like him. Matthew now have me talk about about State Farm to my family friends and co workers. Thank you again and keep up the good work."

"Fast and courteous service!"

"Quentin and Debbie Franklin of this State Farm Agency are such a powerhouse. Our daughter needed insurance for her apartment. They helped meet our needs efficiently and conveniently. Cost was fair. Spelman/Morehouse/Clark parents, I highly recommend them for your student insurance needs. I know it's insurance but their personalities and genuine caring nature, make it painless. You hang up or leave this insurance agency feeling like they are family. Thank you for all your help! We appreciate you."

"Quentin Franklin and his crew have been my agent since I moved to Atlanta in 2007. They have not only provided exceptional service when needed, Quentin himself was there when to provide information and support regarding all types of insurance products... some outside of his agency... when my family was faced with a terminal illness. He and his agencies support has been priceless and I could not recommend them enough."

"I had a great interaction with Mr. Duane who prepared and sold me my life insurance policy. His professionalism and kindness was great. I would refer my family and friends to him for a consultation and/or a policy. Thank you Mr. Duane for your time and expertise."

"Awesome experience working with Quentin. I have been a customer for over ten years and he and his staff have always been professional and quick to solve any problems. Customer service is top notch."

"A friend of mine recommended Quentin Franklin's State Farm Agency for obtaining a renters policy and a personal articles policy (for my arts and valuables). Quentin and Debbie put me in touch with a knowledgeable appraiser who appraised my art and valuables and then we coordinated in writing these items up in a policy. The whole multi-step process went smoothly with good communication and follow-up. Very knowledgeable, courteous, caring people taking good care of their customers, like myself. I highly recommend this agency and Quentin and Debbie personally. Great agency."

"Quentin Franklin deserves all the five star ratings he gets. He bends over backwards to meet (and/or exceed) the needs of his prospective customers. I am new to State Farm. I had to leave another carrier when it became clear to me that the other carrier (agent) was not well-versed in HO-6 condo policies. My condominium recently suffered an unfortunate water loss event, and it was State Farm that showed superior follow-through during the claims process, compared to the other carriers. While I was not personally affected by said water event, I spoke to my neighbors on lower floors, who were. And it was unanimous among the affected residents, that State Farm handled their business of claims the best. Let's face it, you want a company, who will be there when you need them, and this recent water event has served to "lay bare" what these companies are made of...it has separated the men from the boys, so to speak. And since State Farm showed the best responsiveness as a company, I set out to find the best State Farm agent (knowledgeable about HO-6 policies) in my area. Quentin Franklin kept rising to the top of my research based on his customer reviews. After settling on a handful of the top agents, I sent each an email and Quentin was among the first to respond (that same night, after business hours!). We spoke the next day, and I haven't looked back. Although Quentin has other able-bodied staffers (who were also mentioned in reviews - Matthew and Cynthia), he stayed with me throughout this process, patiently answering all my dumb questions, and advising me on ways to save money. Quentin did all the back-and-forth communicating and he wrote the policies, himself. I ended up transferring my two vehicles and three properties, including a rental property to Quentin Franklin State Farm. And since Quentin found every conceivable discount I could qualify for, the overall premium was lower than it had been, spread out over three carriers. I can now rest easy, knowing I am in good hands and properly covered in the event we have another mishap. I feel that Quentin and State Farm Corporate will come to my rescue when/if the time comes, and there's no better assurance from "insurance" than that!"

"I was shopping around for months trying to find affordable motorcycle insurance, Cynthia was able to help me out finally! She went above and beyond and even explained why motorcycle insurance can vary based on type etc. ☺️"

"This office staff is amazing specifically Cynthia, always so sweet and very helpful, she makes getting quotes so easy!! Definitely recommend this office."

"Easy, excellent customer service. Every agent I've worked with at the Quentin Franklin firm has been helpful, polite and efficient. A pleasure to work with."