State Farm® Insurance Agent Quentin Franklin

"A friend of mine recommended Quentin Franklin's State Farm Agency for obtaining a renters policy and a personal articles policy (for my arts and valuables). Quentin and Debbie put me in touch with a knowledgeable appraiser who appraised my art and valuables and then we coordinated in writing these items up in a policy. The whole multi-step process went smoothly with good communication and follow-up. Very knowledgeable, courteous, caring people taking good care of their customers, like myself. I highly recommend this agency and Quentin and Debbie personally. Great agency."

"Quentin Franklin deserves all the five star ratings he gets. He bends over backwards to meet (and/or exceed) the needs of his prospective customers. I am new to State Farm. I had to leave another carrier when it became clear to me that the other carrier (agent) was not well-versed in HO-6 condo policies. My condominium recently suffered an unfortunate water loss event, and it was State Farm that showed superior follow-through during the claims process, compared to the other carriers. While I was not personally affected by said water event, I spoke to my neighbors on lower floors, who were. And it was unanimous among the affected residents, that State Farm handled their business of claims the best. Let's face it, you want a company, who will be there when you need them, and this recent water event has served to "lay bare" what these companies are made of...it has separated the men from the boys, so to speak. And since State Farm showed the best responsiveness as a company, I set out to find the best State Farm agent (knowledgeable about HO-6 policies) in my area. Quentin Franklin kept rising to the top of my research based on his customer reviews. After settling on a handful of the top agents, I sent each an email and Quentin was among the first to respond (that same night, after business hours!). We spoke the next day, and I haven't looked back. Although Quentin has other able-bodied staffers (who were also mentioned in reviews - Matthew and Cynthia), he stayed with me throughout this process, patiently answering all my dumb questions, and advising me on ways to save money. Quentin did all the back-and-forth communicating and he wrote the policies, himself. I ended up transferring my two vehicles and three properties, including a rental property to Quentin Franklin State Farm. And since Quentin found every conceivable discount I could qualify for, the overall premium was lower than it had been, spread out over three carriers. I can now rest easy, knowing I am in good hands and properly covered in the event we have another mishap. I feel that Quentin and State Farm Corporate will come to my rescue when/if the time comes, and there's no better assurance from "insurance" than that!"

"I have been a customer for many years. I have always been treated with respect, and everyone is always so friendly. They make sure you have all the information you need and are quick to let you know of any available discounts. I routinely recommend them to my friends."

"I can’t speak enough praise to the care and dillegence this team put into my flood insurance claim. It’s one thing that Quentin’s office has been so helpful with sales and insurance needs for myself and my parent, but it’s another thing entirely when they took point on a claim itself. High marks!"

"I have been with Quentin Franklin State Farm for over 2 years now and I have never ceased to be anything but completely satisfied, not only at the level of courtesy and responsiveness his office provides, but also with the savings and attention to detail they give. I honestly feel that they spend quality time to get to know their customer's needs and work hard to find the best deals possible for them. Thank you to Debbie for her work and effort towards getting me a fantastic insurance upgrade. I will continue to work with Mr. Franklin's office for as long as I drive in Atlanta and I recommend them highly."

"I have received excellent service from this office. Marion Lenz helped me and answered all of my questions about different types of insurance. He was nice, pleasant to talk to and of course, very professional. I recommend this office for anyone looking for trustworthy and reliable insurance agents. Thanks Marion for all your help!"

"I had such a wonderful experience working with Marion Lenz! He made sure that all of my needs were covered and was very willing to "think outside of the box" to find solutions to my unique challenges. He was quick to respond, pleasant to deal with, and always had a suggestion for my future insurance needs in every part of my life. Highly recommend!"

"I had a last second need to transfer state insurance and provide proof for my DDS appointment. Quentin and Marion responded and took care of everything within the small window I had and made the entire process completely stress free AND saved me money. Awesome place and people!"

"Marion Lenz has been my agent at Quentin Franklin's office for the past five years and I have received excellent service! He is always responsive, professional, and extremely pleasant to talk to. I would highly recommend Marion and any of the other agents at this office to my family, close friends, and anyone else looking for a new insurance agent. Thank you for all the wonderful service!"