State Farm® Insurance Agent Quentin Franklin

"Malcolm provided exceptional customer service today. He listened carefully, took his time, and was thorough throughout. I really appreciated his patience and attention to detail. Thank you, Malcolm!"

"Malcolm worked miracles for my family. He worked hard provided a great policy within our budget without compromising coverage. He’s professional, friendly, efficient and has a great sense of humor. Thank you so much Malcolm."

"I spoke to Malcolm about renters insurance. And he made the process very quick and simple."

"Malcom was GREAT HE WENT OVER AND BEYOND TO INSURE I HAD THE BEST RATE AND I LOVE HOW HE ASKED QUESTIONS ABOUT MY DAY AND THINGS I LIKE TO DO 🫶🏾👏🏾👏🏾👏🏾"

"Malcolm was kind and attentive"

"Malcolm was a huge help! Very friendly and made this process easy."

"My agent, Malcolm is excellent service great listener response to problem very promptly I highly recommend him"

"Malcom was very patient and answered all my questions until I was able to understand."

"Really great, and easy to work with."

"I have been a happy customer with Quentin Franklin's office for almost 15 years now. I've had my fair share of policy updates and changes, and from time to time, I've even had a few exceptions that needed special attention. In the past few months, I've had a couple of those situations that required special attention and Sade Ashekun, Account Representative, was extremely helpful on multiple occasions. She patiently listens to my scenario, provides me with useful context data, and makes clear recommendations to help me determine my best plan of attack. Sade is very professional, knowledgeable, personable, and is a fine representation of the high customer service that anyone can expect when working with her and the Quentin Franklin State Farm Agency. Here's to many more years... thanks Sade!"

"He is definitely good at what he do ..full of information..great custom service.I would choose Malcom ever time.Thanks"

"Malcolm was amazing! He has such a big personality and made my process so easy. He was so great to work with!"

"Kelsey was very prompt in solving my problem."

"Sade was able to sucessfully navigate me thru the difficulty of getting into my State Farm account. I want to thank her for her patience and caring support during this process. This website is not the most user friendly, but with her support I finally succeeded in the task. She is a wonderful supportive agent for State Farm."

"I recently had the pleasure of working with Kelsey from Quentin Franklin-State Farm while purchasing auto and renter’s insurance. Her service was truly exceptional; she provided invaluable guidance during my vehicle transfer from Illinois to Georgia and proactively helped me maximize my savings by suggesting a safe driving course and product bundling. I was particularly impressed by her attention to detail when she identified an incorrect claim amount on my record that needed correction.
In my seven years of navigating auto and renter’s insurance, Kelsey stands out as the best representative I have ever worked with. Her unwavering commitment to protecting her clients' benefits first and foremost is rare and deeply appreciated."

"Sade is awesome. She is knowledgeable, quick and extremely thorough."

"Malcolm was so helpful and friendly throughout the whole process and gave me a great deal! I’d highly recommend speaking to him for renter’s insurance!!"

"I have been a State Farm customer since 2004. Quentin Franklin and his team are among the most understanding, honest, dedicated, and competent professionals I have ever dealt with; I highly recommend contacting them for all your insurance needs."

"I had a really positive and seamless interaction with Kelsey! She took her time explaining things thoroughly and clearly. Very easy process of acquiring renters insurance and a great vibe to go with it! Thank you!!"

"Malcolm did an incredible job helping me with my insurance!"

"I am very pleased with the service I received from Malcolm! He was very friendly, professional, and knowledgeable in setting me up with renters insurance for my daughters last year in school. Thanks Malcolm!!!"

"Kelsey was very easy to work with and set up my policy very quickly!"

"Malcom Caldwell helped me super nice"

"Malcom was excellent"

"Malcolm is truly an assent to State Farm. He was very patient with me and allowed me to ask all my questions. He never made me feel pressured or rushed. I taught customer service skills sets for 18 years and I absolutely received A++++ service today. Thanks again Malcolm."