State Farm® Insurance Agent Quentin Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Wootson
January 5, 2026
5
out of
5
rating by Michael Wootson
"Great customer service and he provide excellent service and gave great suggestions on other services I needed. Thanks"
We responded:
"Michael, thank you for the great feedback! Taking care of our customers brings our team pure joy! Have a great 2026! "
Margalit Mermelstein
December 30, 2025
5
out of
5
rating by Margalit Mermelstein
"Lauren from Quentin Franklin’s insurance agency was so sweet and incredibly helpful! She answered all my questions, came fully prepared, and ensured I understood all my options. The entire experience was smooth and stress-free. I truly appreciate her professionalism and kindness, and would definitely recommend working with her and the Quentin Franklin team."
We responded:
"Margalit, Thank You! Your words are so kind and much appreciated. Lauren is truly a wonderful piece of our team - always willing to go the extra mile! Our office is always here to help in any season of life. Best wishes in 2026! "
Hanako Audrey Maru Barker
December 30, 2025
5
out of
5
rating by Hanako Audrey Maru Barker
"Malcom was incredibly helpful and gave us a great quote and deal. He explained all our options thoroughly to make sure my family and I were getting the best price and coverage. He was incredibly patient, helped set everything up, and was quick to respond to us! Thank you so much!"
We responded:
"Hanako, thank you for the kind words and great feedback on Malcolm! He is an all-star in the office and is so passionate about not only helping others but truly educating them. He is a great asset to our team. Cheers to 2026!"
Bala Alagarsamy
December 24, 2025
5
out of
5
rating by Bala Alagarsamy
"Matthew was great to work. He was quick to respond by all communication channels and explain the available options."
We responded:
"Bala, thank you for taking the time to leave such a wonderful review! Matthew is an outstanding team member that takes pride in educating our customers and delivering top notch service. Happy Holidays! "
Manu Heart
December 19, 2025
5
out of
5
rating by Manu Heart
"Debbie is so extra special and such a help. Top notch customer service and warm and gentle. I love to just call cause she gives inspiration she is a jewel at state farm. I would recommend someone because of Debbie."
We responded:
"Manu, Thank you for such a wonderful review. Debbie truly has a servant heart for helping others and she really is a jewel in our office. We are very grateful for her and all she does for our team and customers. We wish you the Happiest of Holidays! "
Sean Baik
December 18, 2025
5
out of
5
rating by Sean Baik
"Malcolm has been incredibly helpful and kind in setting up my renters and auto insurance. Even when I was overseas, he made sure I was getting all the possible help I needed. He walked me through the individual items on the plans so I could make well informed decisions. Super warm and responsive team!"
We responded:
"Sean, we are thrilled to hear you had such a great experience with Malcolm! He strives to go above and beyond for our customers while providing them with a wealth of information. Happy Holidays! "
Quay Holiday
December 12, 2025
5
out of
5
rating by Quay Holiday
"If you are looking for an insurance agent that takes the time to get too know you personally and is always friendly, hard working, and will make you a priority; Quentin Franklin is your Agent. His staff is very knowledgeable, patient, and do what’s right to try and get you the most affordable rates. Matthew there is AMAZING‼️ Ask for him 🤗"
We responded:
"Thank you so much for the wonderful review. We are thrilled to hear that Quentin and the team made such a positive impression. Matthew will be smiling here to Ear from all the praise! It’s our goal to always provide personalized, friendly service, while finding the best rates for our customers. We truly appreciate your kind words. Happy Holidays! "
Brian Rha
December 12, 2025
5
out of
5
rating by Brian Rha
"Received great customer service by phone from Sade."
We responded:
"Brian, Thank you for taking the time to leave a review! Sade is a vital part of our team here at Quentin Franklin State Farm and often the voice you hear on the phone. Our office appreciates your support and we wish you the happiest of holidays this season. "
Kaitlin McD.
December 2, 2025
5
out of
5
rating by Kaitlin McD.
"Sade was so helpful in helping me search through all my options and find the best rate after moving to Georgia from Texas. It was easy, quick, and painless :) The ease and peace of mind is worth its weight in gold."
We responded:
"Hello Kaitlin and thanks for your review. I’m glad that Sade was able to make your insurance transfer a smooth process for you. Welcome to Atlanta and we look forward to helping you with your insurance needs. Have a great rest of your day."
Amanda Hall
November 29, 2025
5
out of
5
rating by Amanda Hall
"Quentin and his team are TOP NOTCH! Always super friendly, eager to help, and never rush any questions. The value State Farm brings is great, but the extraordinary value Quentin and his team bring take it to a whole other level! I cant recommend this office enough!! If you are looking for a new provider or agent, this is your guy!"
We responded:
"Thank you Amanda and we truly appreciate your review! Welcome to our team and we look to taking care of you. Have a great holiday season."
Isaac Smith
October 23, 2025
5
out of
5
rating by Isaac Smith
"If I could give 10 stars out of 5 I would. Always amazing service and communication. The entire team is phenomenal!!!!"
We responded:
"Thanks so much for your review Isaac! It’s always a pleasure to help you with your business insurance and I’m glad that it is doing well. We pride ourselves in providing amazing service to our customers. Take care and have a great weekend."
Winsome Chang
October 14, 2025
5
out of
5
rating by Winsome Chang
"Great service, very professional. Malcolm had all the details and explanations I needed. Called him several times to discuss insurance. Right on point. Would recommend this Agent and his staff to all my friends. My friend gave me high praises. So I called. One call that’s all."
We responded:
"Hello Winsome and thanks for trusting my agency to help you with your home and auto insurance. Malcolm is passionate about helping people and really cares about providing great customer service. Thanks for your review and have a great rest of your week."
huel clements
October 8, 2025
5
out of
5
rating by huel clements
"Over 25+ years of support …great service!"
We responded:
"Good afternoon Huel. I truly appreciate your business and support over the years. I’m glad that my agency was able to help you with your auto and renters insurance. Good luck with your future endeavors and take care."
Piedad Mejia
October 2, 2025
5
out of
5
rating by Piedad Mejia
"Sade very professional Excellent explain everything anything any concerns about your policy ask SADE"
We responded:
"Hello Piedad and I appreciate your review. Sade loves to help educate people about insurance and how important it is. Thanks for allowing us to help you with your auto insurance needs. Take care and enjoy the rest of your day."
Juan Mejia
October 2, 2025
5
out of
5
rating by Juan Mejia
"Excellent very professional explain everything"
We responded:
"Hello Juan and thanks so much for your review. I’m glad that we were able to help you with your auto insurance. We appreciate your business and support. Have a great rest of your week."
Mohamad Kh
September 25, 2025
5
out of
5
rating by Mohamad Kh
"Sade is Great"
We responded:
"Thanks so much for your review. Sade loves to help people and I’m glad that she was able to help you with your auto insurance. Take care."
ColonySquare Atlanta
September 19, 2025
5
out of
5
rating by ColonySquare Atlanta
"Debbie was so helpful and assisted me with a very last minute request. Much appreciated!! Ronald B"
We responded:
"Thanks so much for your review and I’m glad that Debbie was able to help you with your business insurance. Have a great rest of your week!"
Gregg Sagman
September 4, 2025
5
out of
5
rating by Gregg Sagman
"Sade is very helpful and caring! She and this agency are the best!"
We responded:
"Hello Gregg and It was a pleasure meeting you and I’m glad that Sade was able to help with your relocation back to Atlanta. I appreciate you and wish you all the best with your condo shopping. Have a great rest of your day."
Doug Johnson
September 4, 2025
5
out of
5
rating by Doug Johnson
"Malcolm was awesome. He was extremely helpful in helping me make a switch to State Farm. I received fantastic rates compared to similar shops, but Malcolm made it easy. I’m very appreciative for his support."
We responded:
"Thanks for your review Doug. I appreciate you continuing to trust us with your auto coverage. Please reach if you need anything and have a great rest of your week."
Rebecca Stephens
August 29, 2025
5
out of
5
rating by Rebecca Stephens
"Great agency that cares about it's customers. We have been with Quentin since 2011 and have had two incidents where everything was covered. No difficulty paying out coverage... Very fast settlement.."
We responded:
"Hello Rebecca and thanks so much for your review. I appreciate your support and business over the years. Enjoy the rest of your week."
Kem
August 25, 2025
5
out of
5
rating by Kem
"Sade was amazing, she helped me so much, would definitely recommend her to everyone I know."
We responded:
"Kem, thanks so much for allowing Sade to help you with your auto insurance. She is a great asset to my agency and she loves to help customers. Thanks again for your review and have a great rest of your week."
Lynette Brown
August 15, 2025
5
out of
5
rating by Lynette Brown
"The representative was very helpful with a lot of helpful information she knew what she was talking about and also coated a very good price."
We responded:
"Thanks Lynette and I’m glad that Malcolm was able to help you with your condo insurance and get you a good price as well. We truly appreciate your support and business. Have a great rest of your day!"
tristan Beckworth
August 14, 2025
5
out of
5
rating by tristan Beckworth
"Malcom provided great customer service over the phone. Fast, easy, and affordable!"
We responded:
"Hey Tristan. Malcolm and I appreciate your review and thanks for your business. Malcolm loves to help people get insurance quickly and at a good price. Thanks again for your support. Have a great rest of your week."
nkano bisong
August 9, 2025
5
out of
5
rating by nkano bisong
"MALCOLM WAS AMAZING!! He was honestly super helpful and sweet and made me feel like someone had my back, heard my needs and was looking out for me. If you do business with State Farm, please ask for Malcolm. He’ll have your back every time. Thanks Malcolm!!"
We responded:
"Thanks Nkano and I’m glad that Malcolm was able to help you with your renters insurance. He truly wants to help people understand insurance and makes sure they have the proper insurance in place. Thanks again and have a great rest of your week."
Casee Patrick
July 31, 2025
5
out of
5
rating by Casee Patrick
"Relocating from Austin to Georgia I tried to transfer my State Farm policy and was told I had to switch agents. Googled State Farm agents and called the number and service was consistent throughout. Sade was the calm I needed in this chaotic transition for me. Her follow through made my moving process a breeze. Thank you!"
We responded:
"Thanks so much for your review Casee and welcome to Atlanta! I’m glad that Sade was able to make your transition a smooth one. We’re glad that you are apart of our family and we look forward to helping you. Have a great weekend!"