State Farm® Insurance Agent Quentin Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Christina Cotton
April 10, 2026
5
out of
5
rating by Christina Cotton
"Sade was wonderful to work with and extremely helpful with helping me figure out insurance with a tight deadline"
Michael Hastings
April 10, 2026
5
out of
5
rating by Michael Hastings
"We’ve been with State Farm for many years, and have always found them to be courteous and responsive to our needs. Sade was particularly responsive in our recent effort to purchase renter’s insurance for a family member."
Sharronda Loyd
April 10, 2026
5
out of
5
rating by Sharronda Loyd
"My representative Malcolm Caldwell was very helpful and very knowledgeable about the different types of insurance he mentioned to me. I’m so glad that I had the chance to speak with him today and get my auto, renters, and life insurance back on the right track. The price I got for all three including full coverage is a great deal especially compared to what I was paying just for auto full coverage!!!!"
Yuqi Cheng
April 7, 2026
5
out of
5
rating by Yuqi Cheng
"Great customer service!"
We responded:
"Yuqi, Thank you for taking the time to leave Quentin Franklin State Farm Agency such a great review. We’re only a call away and we’re here for all your insurance needs! "
Stephanie “Smilerrr”
March 27, 2026
5
out of
5
rating by Stephanie “Smilerrr”
"He’s patient and knows what he’s doing"
We responded:
"Stephanie, Thank you for taking time to leave us such a wonderful review! We’re always here to help! "
Z Smith
March 26, 2026
5
out of
5
rating by Z Smith
"Malcolm is a genuine and helpful individual and I had a great experience with him to State Farm. That’s why I give him five stars."
We responded:
"Z, Thank you for taking the time to give our agency and Malcolm such a kind review! We are thrilled your experience was great! We are always a call away for any of your insurance needs! "
Za'chary Smith
March 26, 2026
5
out of
5
rating by Za'chary Smith
"My experience with Malcolm with State Farm was the truth. He’s outstanding and genuine person and very helpful. That’s why I gave him the five stars."
We responded:
"Zachary, Such a great compliment to Malcolm! Thank you for taking the time to leave a review. We agree, Malcolm is such an outstanding individual and his passion for helping others truly shows! "
Arnita Wilson
March 25, 2026
5
out of
5
rating by Arnita Wilson
"Malcolm is truly a gem and an asset to the company. Any time I've ever had to call in (which isn't often) if I had the pleasure of speaking to Malcolm he has always been resourceful. The true meaning of customer service."
We responded:
"Arnita, Thank you for taking the time to share your experiences with our agency and Malcolm! He is a wonderful part of the team and we agree, an absolute gem! We’re here anytime! "
Zachery Sturkey
March 20, 2026
5
out of
5
rating by Zachery Sturkey
"Wouldn’t do business with any other insurance agency but Quentin Franklin Insurance Agency. The customer service is top Tier!"
We responded:
"Zachery, Thank you for the review & for the wonderful compliment! This agency and our team is truly passionate about helping others - our customers are Top Tier!! "
Tracie Williams
March 19, 2026
5
out of
5
rating by Tracie Williams
"Today I had the greatest conversation with Agent Malcolm, He is highly recommended, He was very knowledgeable & made my day as well, thank You for 5 star service Malcolm!!"
We responded:
"Thanks for your review and support Tracie. Welcome to our agency and I’m glad Malcolm was able to help you with your insurance needs. Let us know if you need anything else, always happy to help! "
Brandon Hallowell
March 18, 2026
5
out of
5
rating by Brandon Hallowell
"The team is knowledgeable and efficient! Highly recommend working with them. Friendly and professional service always!"
We responded:
"Brandon, Thank you for your review and your business. It is our absolute pleasure to help your with all your auto and insurance needs. We’re just a call away and eager to help in any way possible in the future. Thank you for trusting us at Quentin Franklin State Farm Agency!! "
Michael Snyder
March 12, 2026
5
out of
5
rating by Michael Snyder
"Very professional and courteous staff. Communication is excellent. Sade Ashekun is always ready to help, and she is so patient, because I always have a lot of questions. Ms. Ashekun is a true insurance professional."
We responded:
"Michael, thank you for taking the time to brag on the amazing team we have! We may be a bit partial, but we’re convinced they’re the absolute BEST! Top notch customer service, excellent communication, and educating our awesome customers like you is truly what motivates us daily! Thanks for being a 5 ⭐️ customer Michael! "
Kierea Simms
March 12, 2026
5
out of
5
rating by Kierea Simms
"Malcom at State Farm provided excellent customer service. He was very professional, patient, and communicated everything clearly throughout the process. His communication skills were outstanding, and he made the experience smooth and easy to understand. I truly appreciate his kindness and the time he took to assist me. I highly recommend Malcom to anyone looking for someone who is knowledgeable, responsive, and genuinely cares about helping his clients."
We responded:
"Kierea, We’re delighted to hear you had such an amazing experience with Malcolm! He is truly passionate about helping others and it shines! We are thrilled to help you with any home, auto, life, or health insurance needs! "
Bri E.
March 5, 2026
5
out of
5
rating by Bri E.
"I’ve been with this insurance agency for years, and their team has always been extremely helpful. Debbie and Matthew, in particular, are consistently kind, professional, and quick to assist. Communication is always prompt, and they never hesitate to clarify any questions or concerns I’ve had about my policy. I truly appreciate their reliability and excellent service."
We responded:
"Bri, your review is so very appreciated! WOW! Debbie and Matthew have so much passion for helping others and their kind, servant hearts shine brightly! It’s our pleasure to provide prompt and professional services and we truly appreciate your continued support and business over the years! We’re committed to continuing to help with all of your life, auto, and fire insurance needs! "
youbeen baek
March 4, 2026
5
out of
5
rating by youbeen baek
"Zachary is the best"
We responded:
"Thank you for your review! We love having Zachery on our team - he brings a wealth of knowledge, he provides amazing customer service, and his passion for the industry shows. Thank you for allowing us to cover all of your insurance needs! "
Colin Perry
March 3, 2026
5
out of
5
rating by Colin Perry
"Great! Friendly people who wanna help. They were incredibly attentive throughout our interactions."
We responded:
"Colin, thank you! Being attentive, professional, and friendly is something we pride ourselves on. We look forward to being your go-to for all of your insurance needs! "
Pat Etukudoh
February 28, 2026
5
out of
5
rating by Pat Etukudoh
"Malcom was doing an ordinary thing in an exceptional way. He is the best."
We responded:
"Pat, Thank You for such a exceptional review. Malcolm definitely is TOP NOTCH and such a wonderful part of this agency! We look forward to continuing to serve all your home and auto insurance needs! "
kennedy kindred
February 27, 2026
4
out of
5
rating by kennedy kindred
"The person who originally set me up was great. (Malcolm) Although, it slip my mind what was discussed. I called to get my own insurance, yk young lady tryna get her own shiii. I called in for changes, tryna get my original rep that set me up fired.- He did great, no concerns nor issues. The lady that did help me was great, the tone ehh, but don’t get my original help/agent fired, cause the customer( being me) mistakes or forgot!"
We responded:
"Thank you for your review! We’re so glad Malcolm was able to provide such great service and help you get started with your own insurance. That’s a big step and we’re so honored to be apart of it! We also truly appreciated you taking the time to clarify your experience. We understand that sometimes things get forgotten or mixed up and we’re grateful for your honesty in making sure Malcolm’s great customer service is recognized. Thank you for choosing State Farm. The Quentin Franklin State Farm Agency is always here to help! "
E Hanna
February 24, 2026
5
out of
5
rating by E Hanna
"Kelsey was wonderful and would recommend to anyone!! Look forward to working with her"
We responded:
"E Hanna, Thank you! We’re thrilled to hear that Kelsey took such wonderful care of you! We’re always here for your needs. The best compliments are referrals so please share Kelsey’s name. "
will wisneski
February 20, 2026
5
out of
5
rating by will wisneski
"Matthew was a great help, I highly recommend consulting him for any of your needs."
We responded:
"Will, Thank you for the review! Matthew is an amazing asset and we’re so blessed to have him on our team! We’re pleased you had such a great experience overall! "
gray york
February 19, 2026
5
out of
5
rating by gray york
"Great customer service. Matthew made the process simple and easy."
We responded:
"Gray, Thank you for the wonderful review! Matthew’s passion to serve others is top notch! "
Brandon Todd
February 19, 2026
5
out of
5
rating by Brandon Todd
"Malcolm gave me one of the best customer services experiences ever and introduced me to ways to save. He went over my plan twice to make sure everything was nice. Highly recommend this agency if you’re looking for some good help."
We responded:
"Brandon, Thank You for the incredible review! Malcolm is excited to provide our customers with knowledge so they can truly make the best decision on a policy that fits their life best. His passion shines through and we appreciate you taking the time to give him a shoutout! Thank you! "
ORonde Williams
February 19, 2026
5
out of
5
rating by ORonde Williams
"Malcolm was very helpful and extremely accomodating !"
We responded:
"ORande, Thank You! That is a wonderful compliment and truly a great description of Malcolm. He’s always so helpful, knowledgeable, and accompanying ensuring our customers have a truly positive experience. Thank you! "
Christine Poore
February 18, 2026
5
out of
5
rating by Christine Poore
"Kelsey was amazing! I was in a real bind and I was stressing my situation. Within minutes she resolved and upgraded my current situation and made it better. She explained everything to me,very friendly, and she saved me money! Thank You!"
We responded:
"Christine, Thank you for the wonderful review. Kelsey is super amazing and we’re so blessed to have her on our team. We’re happy you had such a great experience with her! "
Dane Anger
February 17, 2026
5
out of
5
rating by Dane Anger
"Sade was great!"
We responded:
"Dane, thank you for the review! Sade is AMAZING and we’re thrilled you had such a great experience! "