State Farm® Insurance Agent Quentin Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lynette Brown
August 15, 2025
5
out of
5
rating by Lynette Brown
"The representative was very helpful with a lot of helpful information she knew what she was talking about and also coated a very good price."
tristan Beckworth
August 14, 2025
5
out of
5
rating by tristan Beckworth
"Malcom provided great customer service over the phone. Fast, easy, and affordable!"
Clara Li
August 11, 2025
5
out of
5
rating by Clara Li
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nkano bisong
August 9, 2025
5
out of
5
rating by nkano bisong
"MALCOLM WAS AMAZING!! He was honestly super helpful and sweet and made me feel like someone had my back, heard my needs and was looking out for me. If you do business with State Farm, please ask for Malcolm. He’ll have your back every time. Thanks Malcolm!!"
We responded:
"Thanks Nkano and I’m glad that Malcolm was able to help you with your renters insurance. He truly wants to help people understand insurance and makes sure they have the proper insurance in place. Thanks again and have a great rest of your week."
Casee Patrick
July 31, 2025
5
out of
5
rating by Casee Patrick
"Relocating from Austin to Georgia I tried to transfer my State Farm policy and was told I had to switch agents. Googled State Farm agents and called the number and service was consistent throughout. Sade was the calm I needed in this chaotic transition for me. Her follow through made my moving process a breeze. Thank you!"
We responded:
"Thanks so much for your review Casee and welcome to Atlanta! I’m glad that Sade was able to make your transition a smooth one. We’re glad that you are apart of our family and we look forward to helping you. Have a great weekend!"
Evgeniia Kozlova
July 28, 2025
5
out of
5
rating by Evgeniia Kozlova
"Gave great assistance and explanation of each step. Was very quick and efficient."
We responded:
"Thanks Evgeniia and we appreciate your business and support. I’m glad that Sade was able to help you with your renters insurance. We look forward to helping you with any future insurance needs. Have a great rest of your week."
Marvin Banks
July 21, 2025
5
out of
5
rating by Marvin Banks
"Great as always very professional people"
We responded:
"Good morning Marvin and thanks for your review. It’s been a pleasure helping you with your home and auto insurance over the years. Sade enjoyed helping you last week. Have a great rest of your day."
Tanya F
July 10, 2025
5
out of
5
rating by Tanya F
"Quentin and his staff are always responsive, professional, friendly, and so helpful! They thoroughly answer all questions. I have been with them for many years, and so appreciate them."
We responded:
"Thanks so much Tanya and we truly appreciate you as well for all of your support over the years. I’m glad that Malcolm was able to help you with your insurance needs. Take care and have a great weekend."
Jacob Way
July 10, 2025
5
out of
5
rating by Jacob Way
"Sade from Quentin Franklin’s office was extremely helpful in managing my renters insurance!"
We responded:
"Thanks so much Jacob for your review and we appreciate your business during this past year. Good luck with your new endeavors and have a great weekend!"
Sayde Silva
July 9, 2025
5
out of
5
rating by Sayde Silva
"Really thorough! Malcolm was great at finding the best option for what I needed. He explained every detail and was able to answer my concerns. Great service and very friendly!"
We responded:
"Thanks Sayde and we appreciate your review. Malcolm prides himself on educating and helping customers understand insurance and how it works. Thanks again and have a great rest of your day."
Ria Gillespie
July 8, 2025
5
out of
5
rating by Ria Gillespie
"Malcolm was absolutely amazing! He provided great insurance coverage with impressive speed and efficiency. The process was smooth from start to finish, and he made sure to explain everything clearly. What really stood out was how personable and professional he was — it truly felt like I was in good hands. Highly recommend working with him if you want top-notch service and someone who genuinely cares!"
We responded:
"Good afternoon Ria and thanks so much for your review. Malcolm is passionate about helping people understand insurance and so he takes his time explaining how insurance works. I’m glad that he helped you with your insurance needs. Have a great rest of your week."
Keith Graves
July 2, 2025
5
out of
5
rating by Keith Graves
"I am extremely pleased with State Farm. I was seamlessly able to move my Home/Car/Rental properties under their insurance umbrella and save money, thanks to Remington and Team. Keith G."
We responded:
"Good afternoon Keith. Thanks so much for your review and I’m glad that Remington was able to help you transfer your home, auto and rental property to State Farm. We appreciate your support and wish you the very best. Have a great rest of your day."
Sanjukta Vasisht
July 2, 2025
5
out of
5
rating by Sanjukta Vasisht
"Great service/communication and overall handling of my insurance policies."
We responded:
"Sanjukta, thanks so much for your business and support by allowing us to help you with your auto and umbrella policies. Remington likes to help customers and I’m glad he took care of your insurance needs. Have a great rest of your day."
Hugh James
July 1, 2025
5
out of
5
rating by Hugh James
"I like to give big thanks to Sade for helping me get the right coverage, that’s what good service looks. thanks to Quintin for a quick response."
We responded:
"Thanks Hugh for allowing Sade to help you with your auto insurance and I’m glad that she provided you with good customer service. Have a great day."
Michael Wilson
July 1, 2025
5
out of
5
rating by Michael Wilson
"Sade was awesome, I felt comfortable with her. Her nice personality showed fort with her deep most concerning soft voice , focused on my problem. In that i felt relaxed and relieved for she tackled the problem and without long delay it was solved. THANK YOU SADE, you are awesome."
We responded:
"Michael, thanks for leaving a review and I’m glad that Sade was able to help you with your insurance. Sade likes to make sure she takes care of everyone’s insurance needs or questions. Thanks again and have a great rest of your week."
Nakeshia Wright
June 27, 2025
5
out of
5
rating by Nakeshia Wright
"Malcom was very kind and professional and answered the questions I had."
We responded:
"Hello Nakeshia and thanks for your review. I’m glad that Malcom was able to help you with your insurance questions. I appreciate your business over the years and please let me know if you need anything. Take care."
Jenny Lee
June 26, 2025
5
out of
5
rating by Jenny Lee
"Lauren Kim is the best agent we ever talk to. She is knowledgeable and professional and trustworthy and passionate and kind and friendly. We really deeply appreciated her services. State Farm need more employee like her. And she can training other employees for the company for the best customer service. Thanks so much for everything."
We responded:
"Thank you Jenny. I’m glad that Lauren has been a great help to you regarding your auto and home insurance policies. Lauren has been an awesome asset to our agency and we look forward to helping you again. Have a great rest of your week."
Karen
June 26, 2025
5
out of
5
rating by Karen
"Called to get a quote. Malcom was attentive to my needs, supportive, knowledgeable, and provided a lot of helpful information. I felt safe from the need to get commission or a sale. I was impressed that he was more focused on what was best for me as a customer. I would highly recommend Malcom to be your Quentin Franklin State Farm Insurance Agent."
We responded:
"Thanks Karen and we appreciate you reaching out to us for help with your auto insurance need. Malcolm is great with helping people understand auto insurance coverages. Thanks again for the opportunity and have a great rest of your week."
D'mani deVoe
June 16, 2025
5
out of
5
rating by D'mani deVoe
"Malcolm was awesome! He provided great customer service and was so patient and informative but most importantly personable! I’d definitely refer him in the future."
We responded:
"D’mani, I appreciate your review and glad that Malcolm was very informative and personable with helping you on your auto quote. Thanks for giving us the opportunity to help you. Have a great rest of your day."
Arianne White
June 16, 2025
5
out of
5
rating by Arianne White
"Where to start? Malcom not only calmed me down from the thought of having to switch to new insurance but his knowledge of what options I had put me at ease when making a decision! Thank you Malcom again!"
We responded:
"Hello Arianna, thanks so much for your review. Malcolm loves to help people and I’m glad he was able to help you with your insurance needs. We are always here to help. Have a great rest of your day."
aaron cain
June 14, 2025
5
out of
5
rating by aaron cain
"Malcolm was GREAT. He helped me get set up. 10/10 service."
We responded:
"Aaron, thanks so much for your business and welcome to our agency family. I’m glad that Malcolm was very helpful to you and let us know if you need anything else. Have a great rest of your week."
kyler morse
June 14, 2025
5
out of
5
rating by kyler morse
"My experience with State Farm was absolutely fabulous. I was helped by a very kind and generous guy by the name of Malcolm Caldwell who not only helped me find a quote but at a great price ! He was very helpful , well mannered and was more than certain on finding me a good quote at a good price and did just that ! Go to State Farm and ask for Malcolm Caldwell so you can experience and receive the help that he himself gave me you won’t be disappointed!"
We responded:
"Thanks Kyler and I’m so glad that Malcolm was able to help you find a quote at a good price for you. Malcolm wants to help educate customers on insurance and takes the time to explain how insurance works. Thanks again for your review and have a great rest of your week."
MI Bruce GODSWAY
May 9, 2025
5
out of
5
rating by MI Bruce GODSWAY
"First, let me say that my experience in searching for insurance was met with a sincere willingness to help. Mr. Quentin was not only knowledgeable of his approach to my need, he was patient in what was being shared. For anyone seeking assistance with insurance of any kind, please know this office will assist you with professionalism and genuine courtesy of service. Ps, when I spoke of leaving a comment to State Farm of my service, Mr. Franklin informed me I just did, and that he was the owner. 😊 Sir, just wanted to put it writing. Thank you again."
We responded:
"Thanks Ms. Bruce and I greatly appreciate your review. It was a pleasure speaking with you and I’m glad that you were able to get insurance. I have my follow up for you set for August to see if I can insure you with my agency. Have a great rest of your week!"
TIKO
January 28, 2025
5
out of
5
rating by TIKO
"Quentin Franklin and his wonderful staff are the PLATINUM Standard. Thank you all for the ROYAL CARE Y'all gave me during my 11 years in ATL!"
We responded:
"Thanks Luis. It’s been a pleasure helping you with your auto and renters for the past 11 years. I wish you the very best in all that you do!"
Letitia Johnson
January 9, 2025
5
out of
5
rating by Letitia Johnson
"I have been with Quentin Franklin for YEARS! His customer service team is knowledgeable, ALWAYS friendly & helpful. They are personable, great communicators, and will insure, that you have the lowest rates available! Quentin, Debbie, Matthew & the rest of the team are TOP TIER in Atlanta!"
We responded:
"Thanks Letitia and I appreciate your business over the years as well. I’m glad that Matthew was able to help you recently with reducing your auto insurance rates. Have a great rest of your week."
Evelyn Young
November 11, 2024
5
out of
5
rating by Evelyn Young
"Matthew customer service is excellent, always kind & helpful. Thank You Matthew Evelyn Young 9/16/24💜"
We responded:
"Evelyn, it's been a pleasure helping you with your auto insurance over the years and thanks so much for being a longtime customer with my agency. Matthew loves to help people and what he does comes naturally to him."