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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Derrick Jones

June 14, 2024

5  out of  5 rating by Derrick Jones
"Really enjoy talking to Jazmyn !! She makes sure I understand everything, send reminders, call backs, that's leans alot to a old Man like myself ! Lol"
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Shelonda Payton

June 5, 2024

5  out of  5 rating by Shelonda Payton
"Working with Mykah regarding a relocation was an easy process. She was really efficient and got the transaction completed timely!"
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Brittany Patterson

March 28, 2024

5  out of  5 rating by Brittany Patterson
"Great customer service!! I have been a client since 2014 with various life changes. This firm has always been helpful and informative."
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Tara Moyet

March 26, 2024

5  out of  5 rating by Tara Moyet
"Matthew was excellent! He was attentive, rapid and clear in his responses and provided great follow-up and customer service. Highly recommend Matthew for all your insurance needs! Thank you Matthew!"
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Jim Georgia

March 26, 2024

5  out of  5 rating by Jim Georgia
"Matthew did a great job of quickly getting me a quote for homeowners insurance that took advantage of bundle discounts and claim history to arrive at a low rate."
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Breauna Dorelus

November 30, 2023

5  out of  5 rating by Breauna Dorelus
"I needed to receive business insurance for an event and Quentin was able to complete it in such a timely manner! He was clear, to the point, friendly and got me exactly what I needed. I can always call on them and know they will be professional, and take real assessment of my needs! Thank you so much!"
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Justin Fullwood

November 29, 2023

5  out of  5 rating by Justin Fullwood
"Duane Kruse, has been very awesome!! He helped me as a young man… understand my first insurance plan very well. I would highly recommend him every time.. Please contact, Duane Kruse Great Guy!"
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Mariana Lucio

October 25, 2023

5  out of  5 rating by Mariana Lucio
"I had the pleasure of speaking with Duane Kruse. I called randomly and he was able to pick up and fit me in right away! He explained everything to me in detail and was so friendly!! Cracked many jokes which made me feel so comfortable and safe to ask any questions. Highly recommend speaking with Duane, he’ll make your experience so much fun!"
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Zach Sloan

October 20, 2023

5  out of  5 rating by Zach Sloan
"Just signed up for a renter’s policy over the phone with Duane. Super helpful and informative and also really friendly and made sure everything in the policy was setup the way I needed. I highly recommend calling Duane if you’re interested in setting anything up with Sate Farm!"
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TaQuanya Howard

September 25, 2023

5  out of  5 rating by TaQuanya Howard
"Matthew Ferguson was awesome. He answer all my questions and was just so welcoming. I was actually shopping around but his attitude and knowledge made me say.. State Farm is where I want to be. We need more associates like him. Matthew now have me talk about about State Farm to my family friends and co workers. Thank you again and keep up the good work."
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Liz Lit

August 23, 2023

5  out of  5 rating by Liz Lit
"Fast and courteous service!"
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Eleanor Lindsey

July 31, 2023

5  out of  5 rating by Eleanor Lindsey
"Quentin and Debbie Franklin of this State Farm Agency are such a powerhouse. Our daughter needed insurance for her apartment. They helped meet our needs efficiently and conveniently. Cost was fair. Spelman/Morehouse/Clark parents, I highly recommend them for your student insurance needs. I know it's insurance but their personalities and genuine caring nature, make it painless. You hang up or leave this insurance agency feeling like they are family. Thank you for all your help! We appreciate you."
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Scott G

July 29, 2023

5  out of  5 rating by Scott G
"Quentin Franklin and his crew have been my agent since I moved to Atlanta in 2007. They have not only provided exceptional service when needed, Quentin himself was there when to provide information and support regarding all types of insurance products... some outside of his agency... when my family was faced with a terminal illness. He and his agencies support has been priceless and I could not recommend them enough."
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Trena Brown

April 22, 2023

5  out of  5 rating by Trena Brown
"I had a great interaction with Mr. Duane who prepared and sold me my life insurance policy. His professionalism and kindness was great. I would refer my family and friends to him for a consultation and/or a policy. Thank you Mr. Duane for your time and expertise."
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Calvin Jackson

January 31, 2023

5  out of  5 rating by Calvin Jackson
"Awesome experience working with Quentin. I have been a customer for over ten years and he and his staff have always been professional and quick to solve any problems. Customer service is top notch."
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September 19, 2022

5  out of  5 rating by A L
"A friend of mine recommended Quentin Franklin's State Farm Agency for obtaining a renters policy and a personal articles policy (for my arts and valuables). Quentin and Debbie put me in touch with a knowledgeable appraiser who appraised my art and valuables and then we coordinated in writing these items up in a policy. The whole multi-step process went smoothly with good communication and follow-up. Very knowledgeable, courteous, caring people taking good care of their customers, like myself. I highly recommend this agency and Quentin and Debbie personally. Great agency."
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Chris Hinton-Lee

September 17, 2022

5  out of  5 rating by Chris Hinton-Lee
"Quentin Franklin deserves all the five star ratings he gets. He bends over backwards to meet (and/or exceed) the needs of his prospective customers. I am new to State Farm. I had to leave another carrier when it became clear to me that the other carrier (agent) was not well-versed in HO-6 condo policies. My condominium recently suffered an unfortunate water loss event, and it was State Farm that showed superior follow-through during the claims process, compared to the other carriers. While I was not personally affected by said water event, I spoke to my neighbors on lower floors, who were. And it was unanimous among the affected residents, that State Farm handled their business of claims the best. Let's face it, you want a company, who will be there when you need them, and this recent water event has served to "lay bare" what these companies are made has separated the men from the boys, so to speak. And since State Farm showed the best responsiveness as a company, I set out to find the best State Farm agent (knowledgeable about HO-6 policies) in my area. Quentin Franklin kept rising to the top of my research based on his customer reviews. After settling on a handful of the top agents, I sent each an email and Quentin was among the first to respond (that same night, after business hours!). We spoke the next day, and I haven't looked back. Although Quentin has other able-bodied staffers (who were also mentioned in reviews - Matthew and Cynthia), he stayed with me throughout this process, patiently answering all my dumb questions, and advising me on ways to save money. Quentin did all the back-and-forth communicating and he wrote the policies, himself. I ended up transferring my two vehicles and three properties, including a rental property to Quentin Franklin State Farm. And since Quentin found every conceivable discount I could qualify for, the overall premium was lower than it had been, spread out over three carriers. I can now rest easy, knowing I am in good hands and properly covered in the event we have another mishap. I feel that Quentin and State Farm Corporate will come to my rescue when/if the time comes, and there's no better assurance from "insurance" than that!"
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August 24, 2022

5  out of  5 rating by Amir
"I was shopping around for months trying to find affordable motorcycle insurance, Cynthia was able to help me out finally! She went above and beyond and even explained why motorcycle insurance can vary based on type etc. ☺️"
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Daniela Saucedo

August 23, 2022

5  out of  5 rating by Daniela Saucedo
"This office staff is amazing specifically Cynthia, always so sweet and very helpful, she makes getting quotes so easy!! Definitely recommend this office."
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Deborah Thaler

August 15, 2022

5  out of  5 rating by Deborah Thaler
"Easy, excellent customer service. Every agent I've worked with at the Quentin Franklin firm has been helpful, polite and efficient. A pleasure to work with."
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Mario Sanchez

August 11, 2022

5  out of  5 rating by Mario Sanchez
"Buen servicio y hablan español 👍"
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May 25, 2022

5  out of  5 rating by Jazmín
"they are so nice and get back to you quickly. Cynthia helped me today and she is so knowledgeable. Would recommend everyone do business with this office they will take care of you."
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Cynthia Duran

May 13, 2022

5  out of  5 rating by Cynthia Duran
"They are always so friendly & handle all my issues in a timely fashion. They are all so knowledgeable and I appreciate their excellent service 😊"
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Christine Hall

March 8, 2022

5  out of  5 rating by Christine Hall
"I have been a customer for many years. I have always been treated with respect, and everyone is always so friendly. They make sure you have all the information you need and are quick to let you know of any available discounts. I routinely recommend them to my friends."
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Gannon Murphy

December 27, 2021

5  out of  5 rating by Gannon Murphy
"I can’t speak enough praise to the care and dillegence this team put into my flood insurance claim. It’s one thing that Quentin’s office has been so helpful with sales and insurance needs for myself and my parent, but it’s another thing entirely when they took point on a claim itself. High marks!"