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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tanya F

July 10, 2025

5  out of  5
rating by Tanya F
"Quentin and his staff are always responsive, professional, friendly, and so helpful! They thoroughly answer all questions. I have been with them for many years, and so appreciate them."
We responded:
"Thanks so much Tanya and we truly appreciate you as well for all of your support over the years. I’m glad that Malcolm was able to help you with your insurance needs. Take care and have a great weekend."
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Jacob Way

July 10, 2025

5  out of  5
rating by Jacob Way
"Sade from Quentin Franklin’s office was extremely helpful in managing my renters insurance!"
We responded:
"Thanks so much Jacob for your review and we appreciate your business during this past year. Good luck with your new endeavors and have a great weekend!"
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Sayde Silva

July 9, 2025

5  out of  5
rating by Sayde Silva
"Really thorough! Malcolm was great at finding the best option for what I needed. He explained every detail and was able to answer my concerns. Great service and very friendly!"
We responded:
"Thanks Sayde and we appreciate your review. Malcolm prides himself on educating and helping customers understand insurance and how it works. Thanks again and have a great rest of your day."
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Ria Gillespie

July 8, 2025

5  out of  5
rating by Ria Gillespie
"Malcolm was absolutely amazing! He provided great insurance coverage with impressive speed and efficiency. The process was smooth from start to finish, and he made sure to explain everything clearly. What really stood out was how personable and professional he was — it truly felt like I was in good hands. Highly recommend working with him if you want top-notch service and someone who genuinely cares!"
We responded:
"Good afternoon Ria and thanks so much for your review. Malcolm is passionate about helping people understand insurance and so he takes his time explaining how insurance works. I’m glad that he helped you with your insurance needs. Have a great rest of your week."
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Keith Graves

July 2, 2025

5  out of  5
rating by Keith Graves
"I am extremely pleased with State Farm. I was seamlessly able to move my Home/Car/Rental properties under their insurance umbrella and save money, thanks to Remington and Team. Keith G."
We responded:
"Good afternoon Keith. Thanks so much for your review and I’m glad that Remington was able to help you transfer your home, auto and rental property to State Farm. We appreciate your support and wish you the very best. Have a great rest of your day."
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Sanjukta Vasisht

July 2, 2025

5  out of  5
rating by Sanjukta Vasisht
"Great service/communication and overall handling of my insurance policies."
We responded:
"Sanjukta, thanks so much for your business and support by allowing us to help you with your auto and umbrella policies. Remington likes to help customers and I’m glad he took care of your insurance needs. Have a great rest of your day."
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Hugh James

July 1, 2025

5  out of  5
rating by Hugh James
"I like to give big thanks to Sade for helping me get the right coverage, that’s what good service looks. thanks to Quintin for a quick response."
We responded:
"Thanks Hugh for allowing Sade to help you with your auto insurance and I’m glad that she provided you with good customer service. Have a great day."
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Michael Wilson

July 1, 2025

5  out of  5
rating by Michael Wilson
"Sade was awesome, I felt comfortable with her. Her nice personality showed fort with her deep most concerning soft voice , focused on my problem. In that i felt relaxed and relieved for she tackled the problem and without long delay it was solved. THANK YOU SADE, you are awesome."
We responded:
"Michael, thanks for leaving a review and I’m glad that Sade was able to help you with your insurance. Sade likes to make sure she takes care of everyone’s insurance needs or questions. Thanks again and have a great rest of your week."
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Nakeshia Wright

June 27, 2025

5  out of  5
rating by Nakeshia Wright
"Malcom was very kind and professional and answered the questions I had."
We responded:
"Hello Nakeshia and thanks for your review. I’m glad that Malcom was able to help you with your insurance questions. I appreciate your business over the years and please let me know if you need anything. Take care."
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Jenny Lee

June 26, 2025

5  out of  5
rating by Jenny Lee
"Lauren Kim is the best agent we ever talk to. She is knowledgeable and professional and trustworthy and passionate and kind and friendly. We really deeply appreciated her services. State Farm need more employee like her. And she can training other employees for the company for the best customer service. Thanks so much for everything."
We responded:
"Thank you Jenny. I’m glad that Lauren has been a great help to you regarding your auto and home insurance policies. Lauren has been an awesome asset to our agency and we look forward to helping you again. Have a great rest of your week."
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Karen

June 26, 2025

5  out of  5
rating by Karen
"Called to get a quote. Malcom was attentive to my needs, supportive, knowledgeable, and provided a lot of helpful information. I felt safe from the need to get commission or a sale. I was impressed that he was more focused on what was best for me as a customer. I would highly recommend Malcom to be your Quentin Franklin State Farm Insurance Agent."
We responded:
"Thanks Karen and we appreciate you reaching out to us for help with your auto insurance need. Malcolm is great with helping people understand auto insurance coverages. Thanks again for the opportunity and have a great rest of your week."
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D'mani deVoe

June 16, 2025

5  out of  5
rating by D'mani deVoe
"Malcolm was awesome! He provided great customer service and was so patient and informative but most importantly personable! I’d definitely refer him in the future."
We responded:
"D’mani, I appreciate your review and glad that Malcolm was very informative and personable with helping you on your auto quote. Thanks for giving us the opportunity to help you. Have a great rest of your day."
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Arianne White

June 16, 2025

5  out of  5
rating by Arianne White
"Where to start? Malcom not only calmed me down from the thought of having to switch to new insurance but his knowledge of what options I had put me at ease when making a decision! Thank you Malcom again!"
We responded:
"Hello Arianna, thanks so much for your review. Malcolm loves to help people and I’m glad he was able to help you with your insurance needs. We are always here to help. Have a great rest of your day."
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aaron cain

June 14, 2025

5  out of  5
rating by aaron cain
"Malcolm was GREAT. He helped me get set up. 10/10 service."
We responded:
"Aaron, thanks so much for your business and welcome to our agency family. I’m glad that Malcolm was very helpful to you and let us know if you need anything else. Have a great rest of your week."
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kyler morse

June 14, 2025

5  out of  5
rating by kyler morse
"My experience with State Farm was absolutely fabulous. I was helped by a very kind and generous guy by the name of Malcolm Caldwell who not only helped me find a quote but at a great price ! He was very helpful , well mannered and was more than certain on finding me a good quote at a good price and did just that ! Go to State Farm and ask for Malcolm Caldwell so you can experience and receive the help that he himself gave me you won’t be disappointed!"
We responded:
"Thanks Kyler and I’m so glad that Malcolm was able to help you find a quote at a good price for you. Malcolm wants to help educate customers on insurance and takes the time to explain how insurance works. Thanks again for your review and have a great rest of your week."
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MI Bruce GODSWAY

May 9, 2025

5  out of  5
rating by MI Bruce GODSWAY
"First, let me say that my experience in searching for insurance was met with a sincere willingness to help. Mr. Quentin was not only knowledgeable of his approach to my need, he was patient in what was being shared. For anyone seeking assistance with insurance of any kind, please know this office will assist you with professionalism and genuine courtesy of service. Ps, when I spoke of leaving a comment to State Farm of my service, Mr. Franklin informed me I just did, and that he was the owner. 😊 Sir, just wanted to put it writing. Thank you again."
We responded:
"Thanks Ms. Bruce and I greatly appreciate your review. It was a pleasure speaking with you and I’m glad that you were able to get insurance. I have my follow up for you set for August to see if I can insure you with my agency. Have a great rest of your week!"
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TIKO

January 28, 2025

5  out of  5
rating by TIKO
"Quentin Franklin and his wonderful staff are the PLATINUM Standard. Thank you all for the ROYAL CARE Y'all gave me during my 11 years in ATL!"
We responded:
"Thanks Luis. It’s been a pleasure helping you with your auto and renters for the past 11 years. I wish you the very best in all that you do!"
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Letitia Johnson

January 9, 2025

5  out of  5
rating by Letitia Johnson
"I have been with Quentin Franklin for YEARS! His customer service team is knowledgeable, ALWAYS friendly & helpful. They are personable, great communicators, and will insure, that you have the lowest rates available! Quentin, Debbie, Matthew & the rest of the team are TOP TIER in Atlanta!"
We responded:
"Thanks Letitia and I appreciate your business over the years as well. I’m glad that Matthew was able to help you recently with reducing your auto insurance rates. Have a great rest of your week."
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Evelyn Young

November 11, 2024

5  out of  5
rating by Evelyn Young
"Matthew customer service is excellent, always kind & helpful. Thank You Matthew Evelyn Young 9/16/24💜"
We responded:
"Evelyn, it's been a pleasure helping you with your auto insurance over the years and thanks so much for being a longtime customer with my agency. Matthew loves to help people and what he does comes naturally to him."
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Shirley Keyshia

October 30, 2024

5  out of  5
rating by Shirley Keyshia
"Quentin has incredible customer service! He helped me get renters insurance, made sure all my questions were answered and made me feel confident! He is amazing!"
We responded:
"Thanks Shirley for the opportunity to help you with your renters insurance. It was a pleasure speaking with you and please let me know if you need anything else. Have a great weekend!"
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Bruce James II

September 26, 2024

5  out of  5
rating by Bruce James II
"Mathew made obtaining new Home and Auto insurance an absolutely seamless process. I received coverage within a few hours. Additionally, the Home and Auto insurance bundle is padded with savings. You will not be disappointed!"
We responded:
"Bruce, thanks for allowing my agency to help you with your home and auto insurance. I’m glad Matthew was able to make this not only a seamless process for you but also saving you money. Matthew loves to help people and I’m glad you had a great experience with him. Take care and have a great rest of your day."
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Stefanie Zaenker

September 13, 2024

5  out of  5
rating by Stefanie Zaenker
"Great experience so far! Matthew is awesome to work with. Fast, efficient, knowledgeable and friendly."
We responded:
"Thanks Stefanie for allowing my agency to help with your auto insurance. Matthew loves to help people and makes them feel like they are family. I appreciate your support and wish you a great rest of your week."
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E.J. Roberts

August 21, 2024

5  out of  5
rating by E.J. Roberts
"Quentin and his team are fabulous. I was able to have answers to my questions and start my coverage immediately. Great way to do business."
We responded:
"It was a pleasure helping you EJ with your home, auto and life insurance. Welcome to our agency and please let me know if you ever need anything. Have a great weekend!"
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Derrick Jones

June 14, 2024

5  out of  5
rating by Derrick Jones
"Really enjoy talking to Jazmyn !! She makes sure I understand everything, send reminders, call backs, that's leans alot to a old Man like myself ! Lol"
We responded:
"Thanks Derrick and I’m glad that Jazmyn was able to help you with your home and auto insurance. She is great with the little details and wants to make sure you have everything you need. I appreciate your business and have a great rest of your day."
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Shelonda Payton

June 5, 2024

5  out of  5
rating by Shelonda Payton
"Working with Mykah regarding a relocation was an easy process. She was really efficient and got the transaction completed timely!"
We responded:
"Thanks Shelonda. I’m glad that Mykah was able to help you with the transfer of auto insurance as a result of a relocation. I appreciate your help and support. Good luck and I wish you the very best. Have a great rest of your week."